Terms & Conditions
Welcome to supersolution. By using our website, requesting a quotation, purchasing our products, or using our services, you agree to the terms and conditions outlined below.
1. Our Products & Services
We provide elevator and escalator products and related services, including:
- Cargo Lifts
- Home Lifts
- Hospital Lifts
- Passenger Lifts
- Escalator Solutions
- Lift Installation
- Maintenance & Repair
- Annual Maintenance Contract (AMC)
- Lift Modernization
Product specifications, designs, features, and availability may vary depending on the project requirements.
2. Quotations & Pricing
All quotations are prepared based on the information and requirements provided by the customer.
Prices may depend on factors such as:
- Lift capacity and specifications
- Number of floors
- Site conditions
- Installation requirements
- Selected materials and features
- Additional electrical or civil work
A quotation is subject to confirmation and may be revised if the project requirements change.
3. Site Survey & Installation
A proper site survey may be required before finalizing a lift or escalator installation. The customer is responsible for providing reasonable access to the site and ensuring that required civil, electrical, and structural preparations are completed as agreed.
Installation timelines may vary depending on site readiness, material availability, approvals, and other project-related factors.
4. Maintenance & Repair
We provide maintenance and repair services to help keep lift and escalator systems operating safely and efficiently.
Maintenance requirements may vary depending on equipment type, usage, age, and operating conditions. Repairs or replacement of damaged components may involve additional charges where applicable.
5. Annual Maintenance Contract (AMC)
AMC services are provided according to the terms agreed upon in the relevant service contract.
The scope of an AMC may include routine inspection, preventive maintenance, adjustments, and selected service support. Parts replacement, major repairs, or additional work may be charged separately unless specifically included in the agreement.
6. Modernization
Lift modernization may include upgrading selected components, control systems, safety equipment, cabin features, doors, or other parts of an existing system.
The final scope, cost, and timeline will depend on the condition and configuration of the existing equipment.
7. Customer Responsibilities
Customers are expected to:
- Provide accurate project and site information.
- Provide safe and reasonable access to the work area.
- Follow recommended operating and safety instructions.
- Avoid unauthorized modification or interference with the equipment.
- Inform us of any unusual noise, movement, fault, or safety concern.
8. Payments
Payment terms, advance requirements, installation payments, and final payments will be specified in the quotation, invoice, or project agreement.
Any additional work outside the agreed scope may require separate approval and payment.
9. Warranty
Warranty coverage, duration, and conditions will be specified in the applicable quotation, invoice, or warranty document.
Warranty coverage may not apply to damage caused by misuse, unauthorized modification, accidents, external factors, or failure to follow recommended maintenance and operating procedures.
10. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, product images, specifications, descriptions, and other information may change without prior notice.
Website content should not be considered a final technical specification unless confirmed by our authorized team.
11. Limitation of Liability
We are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including site-related issues, power problems, natural events, supplier delays, or other unforeseen circumstances.
Any liability arising from a specific project will be subject to the terms agreed upon in the relevant contract or service agreement.
12. Intellectual Property
All original content on this website, including text, graphics, logos, images, designs, and branding elements, belongs to [Company Name] or its respective owners.
No website content may be copied, reproduced, modified, or used for commercial purposes without prior written permission.
13. Changes to These Terms
We may update these Terms & Conditions when necessary. Any changes will be published on this page with an updated date.